Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction
The Weight Room (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you communicate with us via phone or text messaging. By using our phone and text services, you consent to the practices described in this policy.

2. Information We Collect
When you communicate with us via phone or text, we may collect:

• Personal Identifiable Information (PII): Name, phone number, email, and any details you provide during communication.
• Communication Data: Text messages, call logs (date/time/duration), and voicemail messages.
• Technical Data: Metadata related to text messages or phone calls, such as timestamps and carrier information.

We do not record phone calls, but we may document relevant notes for service purposes.

3. How We Use Your Information
We collect and use your information for the following purposes:

• To respond to inquiries, schedule appointments, and provide support.
• To send appointment reminders, follow-up messages, or service-related updates.
• To comply with legal, regulatory, or professional standards.
• To enhance our services and improve client engagement.

Your information will not be shared with third parties for marketing purposes.

4. Text Messaging Consent & Opt-Out
By providing your phone number, you consent to receiving text messages from us regarding your services. Standard message and data rates may apply. You may opt out by replying STOP at any time.

Opting out may affect service-related communications such as appointment reminders.

5. Data Security
We implement reasonable security measures to protect your information from unauthorized access. However, no communication method (including text messaging) is 100% secure. Avoid sharing sensitive information via text.

6. Retention of Information
We retain phone and text records only as long as necessary for operational, legal, and compliance purposes. After this period, data will be securely deleted.

7. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of our services signifies acceptance of any modifications.

8. Contact Us
For any questions regarding this Privacy Policy, contact us:

Email: info@thebbweightroom.com
Phone: 800-741-4895